NOTE: If you received a defective item, please send an email to [email protected] with your name, order number, and a photo and written description of the defect and we will work on getting a replacement sent out to you! Please do not initiate a
We are sorry the product you ordered from Walli isn't working out for you! We are excited to offer free returns through Walli. If you need to exchange for a different product, please return the item and place a new order for the correct product. Afte
We will do our best to cancel your order before it has shipped. However, our fulfillment team is on it and sometimes we are not able to catch it in time before the order is processed. If you'd like to cancel your order, please email support@wallicase
We are excited to now offer a free shipping option to US customers on returns You can access our returns portal HERE. Please note original shipping costs and shipping protection purchases are non-refundable.
Your refund will be initiated once your package arrives back to our warehouse and is inspected. Processing a refund can take up to 7 business days after we have received the returned item(s). Once the refund is issued, it can take up to 3 business da