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Returns & Cancellations

What is your return policy?

NOTE: If you received a defective item, please send an email to [email protected] with your name, order number, and a photo and written description of the defect and we will work on getting a replacement sent out to you! Please do not initiate a

How do I exchange an item?

Hi,. We are sorry the product you ordered from Walli isn't working out for you! We are excited to now offer a free exchange/return option through Happy Returns. We offer hassle-free exchanges on items when exchanging for a different size. If you need

Can I cancel my order before it has shipped?

We will do our best to cancel your order before it has shipped. However, our fulfillment team is on it and sometimes we are not able to catch it in time before the order is processed. If you'd like to cancel your order, please email support@wallicase

Do I have to pay for return shipping?

Hi,. We are excited to now offer a free shipping option to US customers on returns and exchanges on same products through Happy Returns! You can access our returns portal HERE. Please note original shipping costs and shipping protection purchases are

When will I receive my refund?

When you choose to return your item through Happy Returns and drop it at a given location near you, your refund will be initiated as soon as it is scanned by the Returnista. It can take up to 3 business days to clear your bank. If you choose to ship

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