Returns & Cancellations
What is your return policy?
NOTE: If you received a defective item, please submit a form HERE. Please do not initiate a return for the defective item. WALLI RETURN OPTIONS: 1. Return to a USPS Location with a QR Code:If you select to return your item to a US post office near y
How do I exchange an item?
We are sorry the product you ordered from Walli isn't working out for you! You can complete an exchange of the same design for a different model through our user-friendly returns portal. Please initiate that exchange HERE. *If you received the wrong
Can I cancel my order before it has shipped?
We will do our best to cancel your order before it has shipped. However, our fulfillment team is on it and sometimes we are not able to catch it in time before the order is processed. If you'd like to cancel your order, please email support@wallicase
Do I have to pay for return shipping?
We are excited to now offer a free shipping option to US customers on returns when customers purchase with Protected Checkout. If Protected Checkout is not purchased, customers will be responsible for the cost of shipping the product back. You can ac
When will I receive my refund?
Your refund will be initiated once your package arrives back to our warehouse and is inspected. Processing a refund can take up to 7 business days after we have received the returned item(s). Once the refund is issued, it can take up to 3 business da