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Walli Membership Program

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Returns & Cancellations

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Walli Care and Warranty

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Shipping

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Walli Shipping Protection

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Case Designs, Models & Restocks

Case Designs, Models & Restocks

Articles

What should I do if my package was marked as delivered but I haven't received it?

If your package is marked as delivered but you have not received it, here are a few steps to follow:. Please also allow up to 2 business days for the package to appear, as sometimes it might show up after being marked as delivered. If you still canno

What should I do if my package was delivered to an incorrect address?

If your package was delivered to an incorrect address, first check with that address's residents or management to locate the package if you know who may live there. Additionally, you can contact the local postal service or carrier to verify delivery

What should I do if my product defect falls outside the warranty period?

If your Walli product issue falls outside the 90-day warranty period, please send photos or a short video. We would be happy to take a look into it further. We thank you for your understanding and support as we continuously strive to improve our prod

When will the iPhone cases be restocked?

Do you offer a military discount?

Yes, we do have a military discount. Please email our team at [email protected] and they would be happy to assist you further!

Do you sell the magnetic wallet separately?

We have recently added designs where the wallet is sold separately from the case. We will continue to get new designs with multiple accessory products.

Will you be getting cases for an iPhone 16e?

Yes, we now offer some of our designs in the 16E model.

When will certain iPhone cases be restocked?