How do I exchange an item?Updated 2 months ago
We are sorry the product you ordered from Walli isn't working out for you! If you need to exchange for a different product, please return the item and place a new order for the correct product.
Walli Exchange Guidelines:
Walli products must be postmarked for return or exchange within 30 days of the order date. Walli products must be in new, unused condition in their original Walli packaging to be eligible for refund or exchange. Walli Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item.
NOTE: If you received a defective item, please send an email to [email protected] with your name, order number, and a photo and written description of the defect and we will work on getting a replacement sent out to you! Please do not initiate an exchange for the defective item.
Click HERE to view our return instructions.