How do I exchange an item?

We are sorry the product you ordered from Walli isn't working out for you! We are excited to offer free returns through Walli. If you need to exchange for a different product, please return the item and place a new order for the correct product.

After reading the following guidelines, please click HERE to begin your return/exchange process.

Walli Exchange Guidelines:

Walli products must be postmarked for return or exchange within 30 days of the order date. Walli products must be in new, unused condition in their original Walli packaging to be eligible for refund or exchange. Walli Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item.

NOTE: If you received a defective item, please send an email to [email protected] with your name, order number, and a photo and written description of the defect and we will work on getting a replacement sent out to you! Please do not initiate an exchange for the defective item.

Walli Return Guidelines: 
Walli products must be postmarked for return or exchange within 30 days of the order date. Walli products must be in new, unused condition in their original Walli packaging to be eligible for refund or exchange. Walli Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item. Original shipping charges and shipping protection are non-refundable. 

Return to a USPS Location with a QR Code:
If you select to return your item to a US post office near you,  you will be provided a QR code, free of charge. Package the items you are returning in their original packaging, if possible. The QR code will be scanned and a shipping label will be printed  to ship your product/s back to us or stress-free returns. 

Return with a Pre-Paid Return Label: 
Alternatively, you can print a pre-paid return label and ship the item back to us straight from your mail box, or dropped off at a Post Office near you.  Please package the items in their original packaging, if possible. 

Your refund/exchange will be initiated within 7 business days of receiving the product/s, once it passes inspection. Please allow 3 business days for a refund to clear your bank. If original packaging is not used to return the products, packaging fees including boxes, tape, etc, are not covered by Walli. The cost of the product will be refunded back to your original form of payment. In the case of lost returns, Walli will ask the customer to provide a valid tracking number for proof of the return. Walli cases is not liable for lost items without a valid tracking number.

Exchanges:
If you would like to exchange for a different product, please return the initial order and place a new order for the correct product. 

To initiate a return, click HERE. Please let us know if you have any other questions. 

*International Customers: Please ship your return back to the following address. Please include with your return items a note including your name, order number, and the words "RETURN FOR REFUND." All shipping fees are non-refundable.

Attn: Walli Returns
2111 W Center Street Unit 4,
Springville, Utah 84663

How do I exchange an item?Updated a month ago