Walli Returns Center

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Walli Cases Help Center

We know you are so excited to get your package! We would hand deliver each one if we could, but there's only so many miles our electric scooters can go.

Once your payment is verified, we will process your order ASAP. Our fulfillment team is on it and usually has orders fulfilled within 1-2 business days. After the order is processed, standard USPS shipping times apply, usually within 3-10 business days. Start your countdown chains!

To create a support ticket regarding your delayed or missing package, please fill out the form HERE. We have partnered with Recura Shop Again Protection for all of our post-delivery services and they will be in contact with you within 24 business hours to help with a resolution. You can read more about Walli's Shipping Protection HERE. 

If your package is marked as delivered but you have not received it, here are a few steps to follow:Verify the shipping address to ensure it matches the one you provided.Look for the package in any discreet locations around your property where the ca

<div>If your package is marked as delivered but you have not received it, here are a few steps to follow:</div><ul><li>Verify the shipping address to ensure it matches the one you provided.</li><li>Look for the package in any discreet locations around your property where the carrier might have left it for safety reasons.</li><li>Contact the carrier for more detailed delivery information.</li></ul><div>Please also allow up to 2 business days for the package to appear, as sometimes it might show up after being marked as delivered. If you still cannot locate the package after this period, please submit a claim with Recura <a href="https://formcrafts.com/a/postpo" target="_blank">HERE</a>.</div>

What should I do if my package was marked as delivered but I haven't received it?

If no one has accepted the package at the incorrect address and it remains missing beyond two business days, please reach submit a claim with Recura HERE and they would be happy to assist you further.

<p>If no one has accepted the package at the incorrect address and it remains missing beyond two business days, please reach submit a claim with Recura <a href="https://formcrafts.com/a/postpo" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted"><span data-offset-key="atb5c-1-0"><span data-text="true">HERE</span></span></a> and they would be happy to assist you further.</p>

What should I do if my package was delivered to an incorrect address?

If your Walli product issue falls outside the 90-day warranty period, please send photos or a short video to support@wallicases.com. We would be happy to take a look into it further. We thank you for your understanding and support as we continuously

<p>If your Walli product issue falls outside the 90-day warranty period, please send photos or a short video to support@wallicases.com. We would be happy to take a look into it further. We thank you for your understanding and support as we continuously strive to improve our products and services.</p>

What should I do if my product defect falls outside the warranty period?

<div contenteditable="false" spellcheck="false" id="isPasted"><div data-contents="true"><div data-block="true" data-editor="dro30" data-offset-key="78b4n-0-0"><div data-offset-key="78b4n-0-0"><span data-offset-key="78b4n-0-0"><span data-text="true">Thanks for reaching out! We&apos;re sorry that the case you are interested in isn&apos;t available! We are continually restocking many of our designs, and you are welcome to sign up for restock notifications on the product so you know as soon as it is back in stock, ready to purchase! You can do this by going to to the product page, clicking on the out of stock model size, and then clicking on the &quot;notify when this item is back in stock&quot; by the checkout button.&#xA0;</span></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="9fmnv-0-0"><div data-offset-key="9fmnv-0-0"><span data-offset-key="9fmnv-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="3t22r-0-0"><div data-offset-key="3t22r-0-0"><span data-offset-key="3t22r-0-0"><span data-text="true">To keep up with new designs, we are phasing out iPhone 12 series models and older. We have also stopped producing iPhone mini cases since they are too compact of a phone case for our signature case features.</span></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="1k375-0-0"><div data-offset-key="1k375-0-0"><span data-offset-key="1k375-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="7qgpe-0-0"><div data-offset-key="7qgpe-0-0"><span data-offset-key="7qgpe-0-0"><span data-text="true">We hope this information is helpful! Please let us know if you have any further questions!</span></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="e28sh-0-0"><div data-offset-key="e28sh-0-0"><span data-offset-key="e28sh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dro30" data-offset-key="3o0k5-0-0"><div data-offset-key="3o0k5-0-0"><span data-offset-key="3o0k5-0-0"><span data-text="true">Walli</span></span></div></div></div></div><div data-candu-id="ticket-send-and-close-buttons"><br></div><p><br></p><p><br></p>

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What should I do if my package was marked as delivered but I haven't received it?

What should I do if my package was delivered to an incorrect address?

What should I do if my product defect falls outside the warranty period?

When will the iPhone cases be restocked?