Walli Returns Center

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Walli Returns

<p><span id="isPasted" style="text-decoration:none;">Free shipping is automatically applied at checkout for all US customers once you have purchased your membership&#x2014;no code needed. Please ensure you are signed in for the shipping to apply at checkout.</span></p>

Free shipping is automatically applied at checkout for all US customers once you have purchased your membership—no code needed. Please ensure you are signed in for the shipping to apply at checkout.

How do I access my free shipping benefit?

Walli Membership Program

What benefits are offered in the Walli Cases Membership Program?

How do I join the program?

Is there a fee to join? And is it a recurring charge?

Do I need to have an account?

Is there anywhere my membership benefits are not valid?

My benefits aren’t working. Why?

How do I update my payment method?

Can I cancel my membership?

How will I be notified about member-only events and offers?

What happens if I forget to use my membership benefits?

What is your return policy?

How do I exchange an item?

Can I cancel my order before it has shipped?

Do I have to pay for return shipping?

When will I receive my refund?

Returns & Cancellations

What is the best method to clean my Walli case?

Does Walli offer a warranty?

Walli Care and Warranty

How much does shipping cost?

How long does it take for my order to be processed and shipped?

Do you ship internationally?

Do I need to sign for my package at delivery?

Shipping

Walli Shipping Protection

How many cards does the Walli case hold?

Are Walli cases compatible with wireless charging?

What if the tab on my loop is not staying in the slot?

Are Walli cases shock absorbent?

What material are Walli cases made of?

Case Features

Does Walli offer custom designs?

How do I sign up for a restock notification?

Will Walli be getting more cases for Android phones ?

There are not many designs available in my phone. Will you be making more?

Case Designs, Models & Restocks

What should I do if my package was marked as delivered but I haven't received it?

How do I access my free shipping benefit?Updated a month ago