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Does Walli offer a warranty?Updated 8 months ago

At Walli, we are committed to giving you a quality product and providing the best customer service we can! We are proud to offer 100% satisfaction with a 14-Day Money Back Guarantee, as well as an extended 60-Day warranty.

 

How does the 14-Day Money Back Guarantee work? 

If you receive a product that you are unsatisfied with, you can ship it back to us within 14 days for a no-questions-asked refund! Please access our returns portal HERE and select "14-Day Money Back Guarantee" as the return reason. Original shipping costs and PostPo shipping guarantee purchases are non-refundable.


PLEASE READ: The product must be postmarked within 14 days of the order date to be eligible for a refund. Walli Cases is not liable for refunding or shipping product back to customers for items postmarked past 14 days of order date. A tracking number will be required by Walli for proof of return in case of lost items.

 

If you select to drop off your item at a Happy Returns location, the refund will be initiated as soon as the Returnista scans your barcode. If you choose to return by purchasing a shipping label from Walli cases, the refund will be initiated within 7 business days of it arriving back to Walli Cases.

 

How do I claim a replacement within the 60-Day extended warranty? 

We have worked hard to provide you with a quality product! If for some reason your Walli product is not holding up as expected, you can qualify to receive a one-time replacement within 60 days of your purchase date for manufacture defects. To claim a replacement product, please email us at [email protected] with the following information, and our customer service team will be happy to assist you!

 

1.     Name

2.     Order number

3.     Written description of defect

4.     Photo verification of defect


Limitations of Walli Cases Warranty: 

 

1.  No refund can be claimed after the 14-Day 100% guarantee warranty.

2.  Any damages caused by accident or modifications to Walli products are not covered by our warranty. This includes wear on the product from drops, dirt, stains, discoloration, spills, water damage, etc.

3.  No devices other than Walli branded products are covered by our warranty.

4.  No replacements or refunds are applied to lost or stolen items.

 

 As a young company, we are continually working to make our cases better! From the first round of production, we have made many improvements. We have upgraded the case material to a vegan leather. We have also increased the bumper height. Most recently, we improved the quality of the finger loop/kickstand strap. If there is an area of our case you think can be improved, please let us know by emailing us at [email protected]. We look forward to what the future holds for Walli!



Disclaimer of Other Warranties. THE WARRANTIES SET FORTH ON THIS PAGE ARE THE ONLY WARRANTIES MADE BY WALLI CASES IN CONNECTION WITH ITS PRODUCTS. WALLI CASES CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO ITS PRODUCTS, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY WALLI CASES ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY WALLI CASES IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH ON THIS PAGE, WALLI CASES MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WALLI CASES' SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF WALLI CASES, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. YOU ASSUME ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.

Limitation of Liability. No claim by you of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the products you purchased in respect to which damages are claimed. IN NO EVENT SHALL WALLI CASES BE LIABLE TO YOU IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD BY WALLI CASES, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.

Consumer Product Labelling Checklist:

 Determine if the product is subject to a safety rule that requires prior certification from the Consumer Product Safety Commission (“CPSC”). 

Confirm whether the product is designed or intended primarily for use by children. If so, ensure that it includes a tracking label, that is, a label that includes the following information:

  • manufacturer or private labeler name;
  • date and place of production of the product (a product may not be labeled as being “Made in USA” unless it is “all or virtually all” made in the USA);
  • batch or run number, or other similar identifying information; and
  • any other information to help identify the specific source of the product.

Consider whether the product may be classified as a hazardous substance under the Federal Hazardous Substances Act (“FHSA”) (such as cigarette lighters, cleaning products, art materials, and balloons), which identifies hazardous substances as those that:

  • are toxic, that is, poisonous;
  • are corrosive, like strong acids;
  • are irritants, that is, substances that cause minor pain or discomfort;
  • are strong sensitizers, that is, cause development of an allergic reaction in normal tissue after repeated exposure;
  • are flammable or combustible, that is, easily set on fire;
  • generate pressure from decomposition, heat, or other means where this may cause substantial personal injury or illness during or as a result of reasonably foreseeable handling or use, including ingestion by children;
  • are radioactive, if determined by the CPSC to be hazardous; or
  • are toys or other articles intended for use by children that the CPSC determines to present an electrical, mechanical, or thermal hazard.

If a hazardous substance, confirm that the labeling includes:

  • the name and business address of the manufacturer, packer, distributor or seller;
  • the common or usual or chemical name of each hazardous ingredient;
  • the signal word “Danger” for products that are corrosive, extremely flammable, or highly toxic;
  • the signal word “Caution” or “Warning” for all other hazardous products;
  • a statement describing the principal hazard or hazards that the product presents, for example, “Flammable” or “Harmful if Swallowed”;
  • instructions to users on what users can do or what actions to avoid to best protect themselves while using the product;
  • where pertinent, instructions for first aid treatment to perform if the product injures someone;
  • the word “Poison” for highly toxic products;
  • where required, special care instructions; and
  • the statement “Keep out of the reach of children.”

If the product is clothing or a textile, be sure that the labeling complies with the requirements of the Textile Products Identification Act by confirming that the label includes:

  • fiber content;
  • country of origin;
  • either the company name or Registered Identification Number of the product’s manufacturer, importer, marketer, or distributor; and
  • care instructions or warnings if the garment cannot be cleaned without harm or requires special handling.

If the product includes fur, confirm compliance with the Fur Products Labeling Act by ensuring that the label includes:

  • the name of the animal from which the fur was obtained;
  • whether the fur is pointed (that is, had hairs inserted either to repair damaged areas or to simulate other furs), dyed, bleached, or artificially colored;
  • whether the fur is composed of pieces; and
  • whether it is used or damaged.

Proposition 65 Warning:

The Proposition 65 product warning requirement applies to Walli if:

When the Proposition 65 warning requirement applies to a company and its product, the warning must be:

Given before the sale of the product, on:

  • the product itself;
  • the shelf or signage at each point of the product’s display; or 
  • a website that sells and ships to California residents.

Specific Requirements: Warning Language. Unless a Proposition 65 product warning is a short-form warning on a product label, the language must specify at least one chemical that has prompted the warning. When a warning is given for both cancer and reproductive harm because of different chemicals in a product, the warning must specify at least one chemical in each category.

For exposures to carcinogens on the Proposition 65 list, warning language should read:

This product can expose you to chemicals including [name of one or more chemicals], which is [are] known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.”

For exposures to chemicals that are on the Proposition 65 list for reproductive harm, warning language should read:

"This product can expose you to chemicals including [name of one or more chemicals], which is [are] known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.“ 

When a warning is for both carcinogen exposure and reproductive harm exposure from different chemicals, the warning language should read:

"This product can expose you to chemicals including [name of one or more chemicals], which is [are] known to the State of California to cause cancer, and [name of one or more chemicals], which is [are] known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov."

 When a warning is for both carcinogen exposure and reproductive harm exposure from the same chemicals, the warning language should read:

"This product can expose you to chemicals including [name of one or more chemicals], which is [are] known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov." 

A short-form warning on a product label should read, as applicable:

  • "Cancer - www.P65Warnings.ca.gov."
  • "Reproductive Harm - www.P65Warnings.ca.gov."
  • "Cancer and Reproductive Harm - www.P65Warnings.ca.gov."

When the Proposition 65 warning requirement applies the warning label must have warning triangle that must be:

  • To the left of the warning language.
  • No smaller than the word WARNING.

For example:

  Internet Sales Requirements. Even when there is an on-product warning that meets the relevant Proposition 65 requirements, internet retailers must give a separate warning for a product sold online. The warning may be: 

  • At the product display page:
  • the warning itself; or
  • a clearly marked hyperlink with the word WARNING.
  • Otherwise prominently displayed to the customer before sale of the product.

When the Product May Not Require a Warning. Even a product that contains Proposition 65 chemicals may not require a Proposition 65 warning if:

  • The OEHHA has established safe harbor levels for the particular chemicals.
  • The exposure caused by the product falls at or below these levels.
  • Safe harbor levels are:
  • No Significant Risk Levels for chemicals listed for cancer; and
  • Maximum Allowable Dose Levels for chemicals listed for birth defects or other reproductive harm.

DISCLAIMER  OF  OTHER  WARRANTIES. THE WARRANTIES SET FORTH ON THIS PAGE AREDISCLAIMER  OF  OTHER  WARRANTIES. THE WARRANTIES SET FORTH ON THIS PAGE ARE
THE   ONLY   WARRANTIES   MADE   BY   WALLI   CASES   IN   CONNECTION   WITH   ITS
PRODUCTS. WALLI CASES CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS
WARRANTIES   WITH   RESPECT   TO   ITS   PRODUCTS,   AND   DISCLAIMS   ALL   OTHER
WARRANTIES,   INCLUDING,   BUT   NOT   LIMITED   TO,   ANY   WARRANTY   OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY
WALLI CASES ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY
WALLI   CASES   IN   WRITING.   OTHER   THAN   THE   LIMITED   WARRANTY   SET   FORTH   ON
THIS   PAGE,   WALLI   CASES   MAKES   NO   OTHER   WARRANTIES,   EXPRESS   OR   IMPLIED.
WALLI   CASES'   SOLE   OBLIGATION   UNDER   THIS   WARRANTY   SHALL   BE   REPAIR   OR
REPLACEMENT   OF   NON-CONFORMING   PRODUCTS,   OR   AT   THE   OPTION   OF   WALLI
CASES, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. YOU
ASSUME ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODU
PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER
PRODUCTS OR SUBSTANCES.
LIMITATION  OF  LIABILITY.   No   claim   by   you   of   any   kind,   including   claims   for
indemnification, shall be greater in amount than the purchase price of the products
you purchased in respect to which damages are claimed. IN NO EVENT SHALL WALLI
CASES BE LIABLE TO YOU IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL,
INDIRECT,   INCIDENTAL,   CONSEQUENTIAL,   RELIANCE,   STATUTORY,   SPECIAL,
PUNITIVE   OR   EXEMPLARY   DAMAGES,   INCLUDING,   BUT   NOT   LIMITED   TO,   LOST
PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS
BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF
DATA,   EVEN   IF   ADVISED   OF   THE   POSSIBILITY   OF   SUCH   DAMAGES   OR   SUCH
DAMAGES   COULD   HAVE   BEEN   REASONABLY   FORESEEN,   IN   CONNECTION   WITH,
ARISING  OUT  OF,  OR  AS  A  RESULT  OF,  THE  SALE,  DELIVERY,  SERVICING,  USE  OR
LOSS OF USE OF THE PRODUCTS SOLD BY WALLI CASES, OR FOR ANY LIABILITY OF
BUYER TO ANY THIRD PARTY WITH RESPECT THERETO
THE   ONLY   WARRANTIES   MADE   BY   WALLI   CASES   IN   CONNECTION   WITH   ITS
PRODUCTS. WALLI CASES CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS
WARRANTIES   WITH   RESPECT   TO   ITS   PRODUCTS,   AND   DISCLAIMS   ALL   OTHER
WARRANTIES,   INCLUDING,   BUT   NOT   LIMITED   TO,   ANY   WARRANTY   OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY
WALLI CASES ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY
WALLI   CASES   IN   WRITING.   OTHER   THAN   THE   LIMITED   WARRANTY   SET   FORTH   ON
THIS   PAGE,   WALLI   CASES   MAKES   NO   OTHER   WARRANTIES,   EXPRESS   OR   IMPLIED.
WALLI   CASES'   SOLE   OBLIGATION   UNDER   THIS   WARRANTY   SHALL   BE   REPAIR   OR
REPLACEMENT   OF   NON-CONFORMING   PRODUCTS,   OR   AT   THE   OPTION   OF   WALLI
CASES, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. YOU
ASSUME ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS
PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER
PRODUCTS OR SUBSTANCES.
LIMITATION  OF  LIABILITY.   No   claim   by   you   of   any   kind,   including   claims   for
indemnification, shall be greater in amount than the purchase price of the products
you purchased in respect to which damages are claimed. IN NO EVENT SHALL WALLI
CASES BE LIABLE TO YOU IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL,
INDIRECT,   INCIDENTAL,   CONSEQUENTIAL,   RELIANCE,   STATUTORY,   SPECIAL,
PUNITIVE   OR   EXEMPLARY   DAMAGES,   INCLUDING,   BUT   NOT   LIMITED   TO,   LOST
PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS
BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF
DATA,   EVEN   IF   ADVISED   OF   THE   POSSIBILITY   OF   SUCH   DAMAGES   OR   SUCH
DAMAGES   COULD   HAVE   BEEN   REASONABLY   FORESEEN,   IN   CONNECTION   WITH,
ARISING  OUT  OF,  OR  AS  A  RESULT  OF,  THE  SALE,  DELIVERY,  SERVICING,  USE  OR
LOSS OF USE OF THE PRODUCTS SOLD BY WALLI CASES, OR FOR ANY LIABILITY OF
BUYER TO ANY THIRD PARTY WITH RESPECT THERETO

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